Privacy Policy

 Effective Date: September 23rd 2025

This Privacy Policy applies to all who (i) visit and use our website www.halooneconcierge.com and related online services; and (ii) purchase, use, or access any services, digital platforms, software, educational resources, consultations, or other relevant services and offerings provided by Halo One Concierge, our affiliates, and partners (collectively the “Site” or “Services”).

This Privacy Policy explains how Halo One Concierge (“Halo One,” “we,” “our,” or “us”) collects, uses, processes, and discloses your information.

This Privacy Policy is incorporated into our Client Agreement & Terms of Service, which also apply when you use our Site or Services. By visiting, accessing, or using the Site, or by purchasing or using the Services, you agree to the terms in this Privacy Policy and consent to the collection, use, processing, and disclosure of your personal and non-identifying information as described herein.

If you do not agree with the practices described, please cease using the Site and Services, and do not provide us with your personal information.

We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will provide notice on the Site. Continued use of our Services after any updates constitutes your acceptance.

When you interact with Halo One Concierge, we may collect the following:

1. Personal Information
Information that identifies, relates to, or can reasonably be linked to you, such as:

• Name, address, email, phone number, date of birth.
   
• Payment details (processed securely by third-party vendors).
   
• Purchase and service history.
   

2. Wellness & Lifestyle Information
Because our Services are educational and concierge in nature, you may choose to provide information about your wellness goals, supplement or peptide use, lifestyle, or general health history. Examples include:

• Self-reported conditions, sleep patterns, activity levels, or nutrition habits.
   
• Experiences with prior supplements or therapies.
   
• Wellness objectives (e.g., energy, recovery, skin health, etc.).
   

Note: Halo One Concierge does not provide medical care or diagnostic testing, and any wellness information you provide is voluntary.

3. Non-Identifying Information
We also collect information that does not directly identify you, such as:

• Device details, browser type, IP address.
   
• Site usage data, clicks, time on page.
   
• Cookies, pixel tags, and similar technologies.
   

We use collected information to:

• Provide and improve our concierge services.
   
• Personalize your experience.
   
• Process transactions and maintain accurate records.
   
• Communicate with you regarding appointments, resources, and updates.
   
• Conduct research and service development (only with de-identified data).
   
• Ensure compliance with applicable laws and regulations.
   

We do not use sensitive wellness information for advertising or targeted marketing.

We do not sell or rent your information. We may share it only under these circumstances:

• Service Providers: With vendors who process payments, schedule appointments, or support service delivery.
   
• Legal Requirements: As required by law, subpoena, or legal process.
   
• Business Operations: If Halo One undergoes a merger, acquisition, or business transfer.
   
• With Consent: When you specifically authorize us.
   

De-identified, aggregated information may be used for internal analytics, quality improvement, and educational research purposes.

We use cookies and tracking technologies to:

• Improve Site functionality.
   
• Remember user preferences.
   
• Analyze trends and measure effectiveness of communications.
   

You may disable cookies through your browser settings, but some Site features may not function properly.

As a U.S. client, you may:

• Request access, correction, or deletion of your personal information.
   
• Request a copy of the data we hold about you.
   
• Opt out of marketing communications.
   

Requests can be submitted by contacting us at support@halooneconcierge.com.

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no method of storage or transmission is 100% secure.

We retain personal information only as long as necessary to deliver Services, comply with obligations, or resolve disputes.

Our Site and Services are intended for adults 18+. We do not knowingly collect information from children under 18. If we become aware of such data, we will delete it promptly.

For questions or concerns about this Privacy Policy:

Halo One Concierge
Email: support@halooneconcierge.com